Hamilton Relay to rebuild, expand Albany operations

AURORA, Neb. — Hamilton Relay Inc., a national leader in the telecommunications relay and captioned telephone services industry, announced today that it has resumed operations and training classes in Albany. After a severe storm demolished Hamilton’s relay center, the company and the owner of the center, Carter Properties, immediately established plans to rebuild.

Reconstruction of the center at 2231 Dawson Road is currently under way and is expected to be completed by spring of 2017. In the meantime, Hamilton Relay has secured two temporary locations and has resumed operations in Albany.

“First and foremost, Hamilton is grateful that the employees working at the time the storm hit escaped with only a few minor injuries,” said Dixie Ziegler, vice president of Hamilton Relay. “We’ve received tremendous support from our employees and from the Albany community. Our thoughts continue to be with all of Southwest Georgia and those who have been affected by the severe weather this winter.”

The Albany Center was established in 2006 and processes relay calls for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking. In 2014, Hamilton began processing captioned telephone calls from the Albany center. Since that time, demand for captioned telephone service has led to continued growth of the Albany facility.

In addition to rebuilding, Hamilton Relay continues to expand its work force and is hiring. Captioning Assistant positions are available and include full-time, part-time, days, evenings and weekend shifts. Applications can be completed online at www.WorkForHamilton.com, or in person at Hamilton’s temporary location in Albany Towers at 235 W. Roosevelt Ave, 5th Floor. For more information, contact Human Resources via email at [email protected] or call (800) 821-1831.

Hamilton Relay Inc. provides contracted traditional relay and captioned telephone services through 24 contracts to 18 states, the District of Columbia and the Island of Saipan, and is a provider of Internet-based captioned telephone services nationwide. More information is available at www.hamiltonrelay.com.

Hamilton Relay is a division of Nedelco Inc., doing business as Hamilton Telecommunications, a diversified communications and technology service provider based in Aurora, Neb. Founded in 1901, Hamilton Telecommunications encompasses seven primary company divisions that allow Hamilton to operate on a local, regional and national basis.