Albany utilities customers could see estimated bills on next billing cycle
As the city of Albany transitions to full automation for reading utility meters, some customers may see an estimated bill instead of an actual bill in the next billing cycle.
File PhotoBy Lucille Lannigan
[email protected]
ALBANY – As the city of Albany transitions to full automation for reading utility meters, some customers may see an estimated bill instead of an actual bill in the next billing cycle.
Albany’s utilities have long been read using an MVR device that is about 16 years old and went down early in the week of Nov. 4, a news release from the city read. The city is currently installing Advanced Metering Infrastructure, which will render the MVR obsolete. Until these devices are fully installed, the city’s Information Technology team is working to keep the MVR running while the new meters are installed.
“Our team was able to not only get the MVR running again but also identified another piece of hardware that will enable us to keep getting readings from the old meters until they have all been replaced,” the release read.
However, last week’s hardware failure means several customers will have estimated readings on their bills, and some of these bills will encompass 35 days instead of the normal 30-day billing period. Estimated readings can lead to a true-up once the next reading is available.
City staff will put extra hours into working to ensure the estimated bills are in line with previous actual readings, the release read. Meter readers also are going back to these customer locations to see if they can get accurate readings.
“In short, the situation is unfortunate, but we are doing everything we can to get it right for the customers,” the release read. “We appreciate your patience while we transition to full automation.”
Customers who received an estimated bill and have a question about the amount due can call (229) 883-8330
Author
Related Articles
Albany police investigate suspicious Sunday death
A 21-year-old Turner Job Corps student who was found unresponsive on Sunday evening was later pronounced dead at Phoebe Putney Memorial Hospital. The death is under investigation.
Unexplained checks, missing records, benefit errors surface in Terrell schools audit
A payroll performance review commissioned by the Terrell County School System found widespread documentation deficiencies, unexplained payroll discrepancies, inconsistent employee benefit deductions and weaknesses in internal controls, while also crediting district leadership for taking steps to improve oversight after significant staff turnover.
Terrell schools project $1.36 million revenue decline in proposed FY ’27 budget
The Terrell County Board of Education is scheduled to receive Superintendent Dr. Shereca R. Harvey’s monthly report and review budget information during its regular meeting at 7 p.m. tonight, Monday, June 22, with agenda materials outlining the district’s current financial position, fiscal year 2027 projections, a new grant award, state policy updates and enrollment trends.
